Reasons for returns & replacement
Product is damaged, defective or not as described. Size Mismatch for clothing.(Please be noted that, this policy will only be activated if we send you the clothing which mismatch the size mentioned in the invoice. If invoice and delivered item’s size matches, we will not reconsider refund at any cost.)Color Mismatch for clothing. Wrongly Printed clothing.(Front/Back design mismatch, wrong design, wrong placement of design)Wrong product sent.
How to return
Contact EVIQE Customer Care team by emailing [email protected] within 03 days after receiving your order.
Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.
Refund Policy
The refund will be processed after we have completed evaluating your return. Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective. If online payment is made once more due to technical error, payment refund will be made. You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at [email protected] and we shall investigate.